Employment Opportunities

View current employment opportunities within UConn Information Technology Services below. For additional job openings at the University of Connecticut, visit: UConn Jobs | Human Resources

Applications Administrator 2 – (Search: 499854)

Search #: 499854
Work type: Full-time
Location: UConn Storrs
Categories: Information Technology

JOB SUMMARY

The University of Connecticut seeks a highly motivated and technically skilled professional to join Information Technology Services (ITS) as an Application Administrator 2. In this full-time role, you will provide advanced administration, support, and continuous improvement of enterprise applications supporting Facilities Services, including the AiM and ReADY platforms. You will serve as a key technical resource responsible for maintaining system reliability, enhancing business processes, and delivering technology solutions that support critical university operations.

As an Application Administrator 2, you will support application configuration, troubleshooting, upgrades, integrations, reporting, and implementation activities. Working closely with functional users, technical teams, and vendors, you will analyze requirements, resolve complex issues, and recommend solutions that improve service delivery and operational efficiency. You will also develop and maintain Power BI reports and dashboards that transform data into actionable insights for Facilities Services leadership and stakeholders.

Leveraging strong analytical and problem-solving skills, you will support system integrations, automation initiatives, and enterprise reporting solutions while helping ensure the security, availability, and performance of critical applications. This position offers an opportunity to work across diverse technologies and collaborate with stakeholders throughout the University to deliver innovative and reliable technology solutions.

This position is designated as a hybrid role, requiring a minimum on-campus presence of three (3) days per week at the Storrs campus.

DUTIES AND RESPONSIBILITIES

  • Provide advanced administration, configuration, and production support for enterprise applications and related integrations across multi-tiered application environments.
  • Manage application configurations, user access, groups, roles, privileges, and other security-related settings in accordance with university policies and standards.
  • Monitor application health, logs, integrations, data quality, and related technical dependencies; prioritize, troubleshoot, and resolve complex technical issues and service requests with minimal supervision; and develop processes that support application availability, reliability, and service continuity.
  • Plan, coordinate, test, and support new application implementations, upgrades, migrations, integrations, enhancements, and other system changes from requirements through production deployment. Identify dependencies and risks and perform appropriate unit, integration, regression, and end-to-end testing.
  • Work directly with application owners, functional stakeholders, vendors, and other technical teams to troubleshoot defects, resolve integration and operational issues, coordinate technical support requests, and support application development and enhancement activities.
  • Identify manual, inefficient, or legacy processes and develop or implement appropriate technical improvements using scripting, APIs, automation frameworks, reusable components, or other technologies.
  • Research, evaluate, prototype, recommend, and support implementation of technologies and technical approaches that improve application reliability, maintainability, operational efficiency, reporting capabilities, or user experience.
  • Support, configure, test, troubleshoot, and enhance integrations between enterprise applications and related systems, including REST and SOAP web services, authenticated APIs, data interfaces, and associated technical dependencies.
  • Write, analyze, and optimize SQL queries used for application support, troubleshooting, reporting, data validation, data extraction, transformation, integration, and operational analysis.
  • Collaborate with functional and technical stakeholders to understand business processes; elicit, analyze, and document requirements; and translate business needs into maintainable solutions for applications, integrations, reports, dashboards, and system enhancements.
  • Serve as a primary technical contributor for application upgrades, migrations, integrations, reporting implementations, and modernization initiatives. Communicate technical concepts, limitations, risks, alternatives, and project status clearly to technical and non-technical audiences.
  • Develop and maintain functional, administrative, and technical documentation, including application configurations, implementation records, technical project summaries, integration specifications, reporting processes, automation routines, operational procedures, and troubleshooting guidance.
  • Respond to inquiries from university departments and collaborate with application owners, business partners, vendors, and other ITS teams to resolve technical and operational issues and support cross-functional initiatives.
  • Share technical knowledge, reusable solutions, and operational practices with team members; provide technical guidance and mentorship to less-experienced staff, student workers, or project participants as appropriate; and develop or facilitate demonstrations, knowledge-sharing sessions, and training for ITS colleagues and functional users.
  • Represent the department at technical meetings, working groups, demonstrations, training sessions, and other university activities as appropriate.
  • Support the confidentiality, integrity, and availability of University information as part of the University Information Security Program.
  • Perform related duties as required.

MINIMUM QUALIFICATIONS

  1. Associate degree and six years of related experience, OR bachelor’s degree and four years of related experience, OR eight years of related experience; or an equivalent combination of education and experience.
  2. Experience administering, supporting, and implementing enterprise applications in a production environment, including serving as a key technical contributor for application upgrades, migrations, implementations, integrations, or other significant technical initiatives.
  3. Demonstrated proficiency in writing SQL queries for relational database systems such as Oracle, Microsoft SQL Server, MySQL, or PostgreSQL.
  4. Experience supporting digital process automation (DPA) tools with complex workflows and multi-step business processes for example, Kuali Build, Microsoft Power Automate, Nintex, or similar platforms.
  5. Demonstrated ability to read, debug, and modify automation scripts in languages such as Python, PowerShell, Bash, or JavaScript and to make authenticated requests with REST or SOAP APIs and analyze JSON or XML responses.
  6. Demonstrated written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences.
  7. Demonstrated understanding of information security, privacy, access control, and compliance practices within an enterprise environment.
  8. Demonstrated ability to work collaboratively with technical staff, functional stakeholders, vendors, and management in a cross-functional environment.

PREFERRED QUALIFICATIONS

  1. Experience supporting applications in higher education or other complex operational environments including facilities management and planning design and construction.
  2. Experience remotely administering or troubleshooting systems using SSH, Remote Desktop, or equivalent tools.
  3. Experience designing and supporting Power BI solutions, semantic models, dashboards, paginated reports, and on-premises data gateways or equivalent reporting platforms.
  4. Experience applying AI-assisted development tools such as OpenAI Codex, Claude Code, GitHub Copilot to support application administration, automation, troubleshooting, and code creation, including agent-based workflows.

COMPENSATION AND BENEFITS

The hiring range for this position is $84,880 to $110,344. An offer of employment, if made, will be commensurate with the successful candidate’s skill and experience, as determined by the University.

 

For more information about benefits and other offerings available to University employees, we encourage you to review the Human Resources website and explore the sections under the Benefits & Leaves header at the top of the page. Under Benefits & Leaves, select Benefits to access an overview as well as additional information on topics such as paid time off, benefits, retirement, and other resources.  As you explore these pages, please note that this position is covered by the University of Connecticut Professional Employees Association (UCPEA) and look for information specifically identified for UCPEA, as provisions may vary by employee group.

APPOINTMENT TERMS

Other rights, terms, and conditions of employment are contained in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA).

TERMS AND CONDITIONS OF EMPLOYMENT

Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.

TO APPLY

Please apply online at Faculty and Staff Positions, Search #499854 to upload a resume, cover letter, and contact information for three (3) professional references. Applicants must clearly demonstrate how they meet the stated minimum qualifications, and any preferred qualifications they may possess, in their application materials.

This job posting is scheduled to be removed at 11:55 p.m. Eastern time on October 30, 2026.

All employees are subject to adherence to the State Code of Ethics.

All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.

The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all. We strongly respect each individual employee’s unique experiences and perspectives and encourage all members of the community to do the same. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, age, sex, marital status, national origin, ancestry, sexual orientation, genetic information, physical or mental disabilities, veteran’s status, status as a victim of domestic violence and/or sexual assault and/or trafficking in persons as defined by Connecticut law, prior conviction of a crime, workplace hazards to the reproductive systems, or gender identity or expression.

The University of Connecticut is an AA/EEO employer including for Disability and Veteran status.

Advertised: Eastern Daylight Time
Applications close: Eastern Daylight Time

Secure Research Team Lead – (Search: 499864)

Search #: 499864
Work type: Full-time
Location: UConn Storrs
Categories: Information Technology

JOB SUMMARY

The University of Connecticut (UConn) Information Technology Services (ITS) is seeking an IT Team Lead 2 to manage IT professionals and lead technical operations within the Secure Research environment. Working under the general direction of a manager or director, this position oversees and provides advanced technical analysis, design, deployment, and ongoing management of Microsoft 365, Microsoft Entra, and related Azure services. The position establishes team priorities and workflows, supervises and develops staff, and maintains accountability for the availability and continuity of assigned services supporting secure research.

DUTIES AND RESPONSIBILITIES

  • Team Supervision and Development: Schedule, assign, oversee, and review the work of IT staff responsible for installing, upgrading, maintaining, and supporting Secure Research technology. Provide staff training, technical guidance, and assistance to promote effective service delivery and staff development.
  • Team Planning and Service Coordination: Determine team priorities, plan workloads, and establish and maintain unit workflows. Receive and prioritize technical requests, assign tasks based on staff expertise and capacity, and monitor progress, quality, and completion against project and service objectives.
  • Microsoft 365 Service Management: Oversee and perform the configuration, administration, and support of Exchange Online, SharePoint, Teams, and other Microsoft 365 services in a secure, Azure-based research environment. Assess technical requirements and recommend solutions that meet researcher and institutional needs.
  • Microsoft Entra Administration: Lead the implementation, maintenance, and enforcement of identity and access management policies, user and group administration, role-based access controls, and conditional access policies. Guide staff in applying security best practices.
  • Azure Government and Technical Strategy: Maintain current knowledge of Azure Government cloud features and secure research practices. Evaluate emerging Microsoft and Azure technologies, assess their suitability, and recommend strategies and improvements for the Secure Research environment.
  • System Implementation and Upgrades: Plan and oversee new system implementations and upgrades to applications, systems, networks, and hardware supporting assigned services. Coordinate staff activities, testing, and rollout with other IT teams to meet division goals and minimize service disruption.
  • Service Availability and Problem Resolution: Maintain accountability for the availability and continuity of assigned services and systems. Work with IT staff to identify and resolve system errors, coordinate escalations and service restoration, and implement improvements that reduce recurring issues.
  • Documentation and Process Improvement: Develop, maintain, and review technical documentation, standard operating procedures, security policies, and system diagrams. Establish procedures and techniques to analyze and improve the performance and efficiency of supported software and hardware systems.
  • Collaboration and Vendor Coordination: Serve as a liaison among the Secure Research team, researchers, other IT departments, and external customers. Coordinate work across teams, communicate priorities and service issues, and direct staff collaboration with vendors and management to develop or enhance products and services.
  • Information Security: Support the confidentiality, integrity, and availability of University information as part of the University Information Security Program. Incorporate applicable security requirements into team workflows, system administration, and service delivery.
  • Additional Duties: Perform related work and projects as assigned to support the broader Secure Research Infrastructure.

MINIMUM QUALIFICATIONS

  1. Associate’s degree plus eight (8) years of related experience; OR Bachelor’s degree plus six (6) years of related experience; OR Ten (10) years of related experience. AND one (1) year of experience serving as a supervisor of a moderate-sized department or leading major projects.
  2. Microsoft 365 Expertise: Proven hands-on experience configuring, administering, and supporting Microsoft 365 services, including Exchange Online, SharePoint, and Teams.
  3. Microsoft Entra and Access Control: Experience with Microsoft Entra user administration, role-based access control, conditional access policies, and security best practices; working knowledge of Active Directory users and groups or Azure RBAC roles.
  4. Technical Knowledge: Proven in-depth technical knowledge and the ability to design and support IT services in a multi-tiered environment, including knowledge of systems analysis, design, development, and programming/scripting.
  5. Planning and Problem Solving: Demonstrated ability to plan, prioritize, and organize team assignments and technical projects; apply troubleshooting, critical thinking, and analysis to resolve problems; and use common productivity software such as Microsoft Word, Excel, and Visio.
  6. Communication and Teamwork: Demonstrated ability to provide technical training and guidance to peers and less technical users, apply active listening, communicate effectively orally and in writing, and maintain effective working relationships with individuals of diverse cultural, social, and educational backgrounds.
  7. Documentation and Professional Practice: Demonstrated ability to prepare clear procedures, processes, and physical and logical network diagrams; investigate and apply new skills and technologies; and maintain confidentiality and professional boundaries.
  8. US Citizenship: Required due to security regulations.

PREFERRED QUALIFICATIONS

  1. Regulatory Compliance: Experience working with Controlled Unclassified Information (CUI), NIST SP 800-171, and/or CMMC 2.0.
  2. Azure Virtual Desktop: Demonstrated familiarity with provisioning and managing virtual desktop infrastructure in Azure.
  3. Microsoft Azure Administration: Hands-on experience deploying virtual machines, storage accounts, creating resource groups, and managing Azure subscriptions.
  4. Network & Security: Demonstrated understanding of firewall policies, Azure Network Security Groups, and general network configuration (e.g., virtual networks, subnets, public/private endpoints).
  5. OS Administration: Experience managing Windows and/or Linux servers in a production environment.
  6. Scripting and Automation: Proven proficiency with PowerShell, Ansible, Azure CLI, or other automation tools.
  7. Higher Education Experience: Previous experience in a higher education IT environment.

COMPENSATION AND BENEFITS

The hiring range for this position is $95,066 to $123,585. An offer of employment, if made, will be commensurate with the successful candidate’s skill and experience, as determined by the University.

For more information about benefits and other offerings available to University employees, we encourage you to review the Human Resources website and explore the sections under the Benefits & Leaves header at the top of the page. Under Benefits & Leaves, select Benefits to access an overview as well as additional information on topics such as paid time off, benefits, retirement, and other resources.  As you explore these pages, please note that this position is covered by the University of Connecticut Professional Employees Association (UCPEA) and look for information specifically identified for UCPEA, as provisions may vary by employee group.

APPOINTMENT TERMS

Other rights, terms, and conditions of employment are contained in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA).

TERMS AND CONDITIONS OF EMPLOYMENT

Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.

TO APPLY

Please apply online at Faculty and Staff Positions, Search #499864 to upload a resume, cover letter, and contact information for three (3) professional references. Applicants must clearly demonstrate how they meet the stated minimum qualifications, and any preferred qualifications they may possess, in their application materials.

This job posting is scheduled to be removed at 11:55 p.m. Eastern time on November 16, 2026.

All employees are subject to adherence to the State Code of Ethics.

All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.

The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all. We strongly respect each individual employee’s unique experiences and perspectives and encourage all members of the community to do the same. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, age, sex, marital status, national origin, ancestry, sexual orientation, genetic information, physical or mental disabilities, veteran’s status, status as a victim of domestic violence and/or sexual assault and/or trafficking in persons as defined by Connecticut law, prior conviction of a crime, workplace hazards to the reproductive systems, or gender identity or expression.

The University of Connecticut is an AA/EEO employer including for Disability and Veteran status.

Advertised: Eastern Daylight Time
Applications close: Eastern Standard Time