JOB SUMMARY

Under the general direction of the Chief Information Officer, provides executive, technical, and operational leadership for technology services supporting the University’s research enterprise within Information Technology Services (ITS). The Director is responsible for developing and implementing solutions, policies, and services that advance the University’s research mission through effective use of technology. The Director serves as the primary liaison between ITS, the Office of the Vice President for Research (OVPR), faculty researchers, research centers, and other stakeholders to ensure that technology services effectively support current and emerging research needs and has a dotted line reporting relationship to the Vice President for Research, Innovation and Entrepreneurship.

The Director provides leadership for research computing services, secure research environments, research data services, research cybersecurity initiatives, compliance-driven research technologies, artificial intelligence and emerging research technologies, and strategic research technology planning. The Director works collaboratively with all ITS teams to coordinate the delivery of research technology services across the University. The Director also works with peers at UConn Health to help meet the needs of researchers across UConn and UConn Health through a shared information technology resources model.

For activities related to these responsibilities, the Director interacts and coordinates with University administration, OVPR leadership, faculty researchers, campus and department technology leaders, research centers and institutes, technology advisory groups, external partners, and individual members of the University community across UConn and UConn Health. The Director serves as an advisor to the CIO and other University leaders on research technology, governance, and secure service delivery. The Director coordinates and participates in high-level technology assessments, program planning, and serves as a member of the ITS Leadership Team.

The Director maintains budgets and staffing levels appropriate to assigned responsibilities, oversees personnel planning, hiring, and assessment, attends conferences and professional development activities, and interacts with external peers to maintain knowledge of current issues, opportunities, and best practices in research technology services.

DUTIES AND RESPONSIBILITIES

• Provides leadership and direction to the University on research technology services, research computing, secure research environments, research data management, research cybersecurity, and emerging technologies supporting the University’s research mission and priorities
• Develops and maintains a long-term strategic vision and roadmap for research technology services in partnership with University leadership, OVPR, faculty researchers, and ITS leadership.
• Serves as the primary relationship manager between ITS and the research community, ensuring that researcher needs, priorities, and challenges are understood and addressed through effective technology solutions and services.
• Establishes and maintains strong partnerships with faculty, research centers, OVPR leadership, and external stakeholders to identify opportunities, improve service delivery, and advance research initiatives.
• Oversees the portfolio of research technology initiatives and projects, ensuring effective planning, communication, risk management, prioritization, resource coordination, and successful service delivery.
• Provides technical leadership and coordination for secure research computing initiatives supporting regulated research activities, including environments requiring compliance with NIST 800-171, CMMC, HIPAA, and other applicable regulatory frameworks.
• Works collaboratively with ITS infrastructure, security, networking, enterprise systems, cloud services, and application teams to ensure research technology services are aligned with University standards, policies, and strategic objectives.
• Provides technical leadership and coordination for research computing resources, cloud-based research environments, research data services, and advanced computing capabilities .
• Identifies opportunities to leverage emerging technologies, including artificial intelligence, advanced analytics, cloud computing, and research data platforms, to support the University's research enterprise.
• Oversees staffing, hiring, training, mentoring, performance evaluation, and discipline for assigned employees and serves as the departmental representative for all union-related issues.
• Develops and maintains budgets associated with research technology services and provides guidance regarding technology investments, contracts, software licensing, cloud services, and vendor relationships.
• Establishes service metrics and performance measures to evaluate effectiveness, improve service quality, and ensure alignment with institutional goals and researcher needs.
• Prepares periodic reports regarding strategic initiatives, project portfolios, operational activities, budgets, service performance, and emerging opportunities.
• Interacts with ITS senior leadership, University governance groups, technology planning committees, and IT leaders across the UConn and UConn Health campuses to ensure coordination and alignment of research technology initiatives.
• Performs related duties as required.

MINIMUM QUALIFICATIONS

1. Bachelor’s degree from an accredited institution.
2. Minimum of ten (10) years of progressively responsible experience in information technology, research computing, research technology services, or a related field.
3. Minimum of five (5) years of higher education experience in a research-intensive university or comparable research environment.
4. Experience supporting technology services for faculty researchers and research programs.
5. Experience with research computing, secure research environments, research data services, cloud technologies, or related research technology disciplines.
6. Experience working with compliance requirements related to research, including NIST 800-171, CMMC, HIPAA, FERPA, or other applicable frameworks.
7. Demonstrated project and portfolio management skills, including strategic planning, prioritization, resource coordination, budget management, and successful delivery of complex initiatives.
8. Demonstrated personnel supervision skills, including employee performance management, mentoring, communication, team development, and organizational leadership.
9. Demonstrated ability to build partnerships and maintain productive relationships with faculty, researchers, administrators, and technology professionals.
10. Demonstrated ability to act decisively and solve problems through creative, collaborative, and strategic thinking.
11. Demonstrated ability to identify key issues in complex situations, evaluate alternatives, and develop effective strategies for resolution.
12. Demonstrated ability to translate strategic objectives into operational plans and align resources with institutional priorities.
13. Proven leadership, communication, and relationship-building skills with diverse university constituencies.
14. Demonstrated ability to build effective teams that emphasize service, partnership, collaboration, accountability, and continuous improvement.

PREFERRED QUALIFICATIONS

1. Advanced degree from an accredited institution.
2. Experience in a leadership role supporting research technology services within a major research university.
3. Experience collaborating with offices supporting research administration, compliance, sponsored programs, or research security.
4. Relevant certifications related to project management, information security, cloud technologies, research administration, or technology leadership.
5. Experience developing technology governance structures and stakeholder engagement programs.

APPOINTMENT TERMS

This is a full-time, 12-month position with a full range of health and retirement benefits. Salary will be commensurate with experience. The University offers a competitive salary, and outstanding benefits, including employee and dependent tuition waivers at UConn, and a highly desirable work environment.

TERMS AND CONDITIONS OF EMPLOYMENT

Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.

TO APPLY

Please apply online at Faculty and Staff Positions, Search #499682 to upload a resume, cover letter, and contact information for three (3) professional references. Applicants must clearly demonstrate how they meet the stated minimum qualifications, and any preferred qualifications they may possess, in their application materials.

This job posting is scheduled to be removed at 11:55 p.m. Eastern time on September 25, 2026.

All employees are subject to adherence to the State Code of Ethics.

All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.

The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all. We strongly respect each individual employee’s unique experiences and perspectives and encourage all members of the community to do the same. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, age, sex, marital status, national origin, ancestry, sexual orientation, genetic information, physical or mental disabilities, veteran’s status, status as a victim of domestic violence and/or sexual assault and/or trafficking in persons as defined by Connecticut law, prior conviction of a crime, workplace hazards to the reproductive systems, or gender identity or expression.

The University of Connecticut is an AA/EEO employer including for Disability and Veteran status.

JOB SUMMARY

The University of Connecticut seeks a proactive, collaborative and skilled programmer/analyst to join the Information Technology Services (ITS) team as a Software Developer 2. In this full-time position, you will play a pivotal role in supporting, developing, and optimizing enterprise applications and integrations that enable critical university business functions. Your responsibilities will span the entire software lifecycle—from analysis and design to implementation, troubleshooting, and ongoing production support.

You will collaborate closely with technical and business stakeholders, vendors, and management to diagnose and resolve system errors, enhance system functionality, and ensure seamless integration across platforms. The position requires documenting technical modifications, developing automated processes, and producing comprehensive reports on project work. You will also contribute to planning and executing software implementations and upgrades, supporting the confidentiality, integrity, and availability of university information as part of the University Information Security Program.

As a Software Developer 2, you will leverage in-depth technical expertise to design and support IT services in a multi-tiered environment, supporting programming activities, and develop procedures to improve system performance and efficiency. You will carry out larger technical tasks with minimal assistance, contribute to cross-functional project teams, and help ensure the reliability and availability of critical services.

This role offers the opportunity to work independently and as part of a collaborative team, supporting technical projects and driving innovation in university IT systems.

**This is a hybrid position and requires a minimum of 3 days in the office (not fully remote)**

DUTIES AND RESPONSIBILITIES

• Diagnose and resolve system errors; collaborate with functional users to troubleshoot and remediate software-related issues.
• Work closely with technical and business stakeholders to identify and remediate system integration problems.
• Design and implement automated processes and scripts to enhance system functionality and streamline operations.
• Collaborate with vendors, management, and cross-functional teams to design, develop, maintain, and enhance software systems and system integrations.
• Collaborate with senior technical personnel to plan, coordinate, and develop strategies for software development, upgrades, implementations, and ongoing maintenance activities.
• Maintain accurate documentation of changes to hardware, software, and operational procedures.
• Execute technical tasks of moderate to large scope with minimal assistance and prepare summaries of technical project work.
• Contribute to technical projects as an integral member of cross-functional teams.
• Develop plans and processes to ensure continuous availability and reliability of services and systems.
• Create procedures, techniques, and programs to analyze and improve the performance and efficiency of software systems.
• Support the confidentiality, integrity, and availability of university information as part of the overall University Information Security Program.
• Perform related work as required.

MINIMUM QUALIFICATIONS

1. Associates degree and 6 years of related experience OR Bachelor’s degree and 4 years of related experience OR 8 years of related experience.
2. Experience with web application MVC framework, such as CodeIgniter
3. Experience with PHP language.
4. Experience with Git-based version control systems (e.g., GitHub, GitLab, Bitbucket with Pipelines), including branching, merging, and pull request workflows.
5. Experience with SourceTree, Visual Studio Code (VS Code), Dreamweaver, or similar IDE tools.
6. Experience with web development framework, such as Bootstrap.
7. Experience with SQL and relational databases, such as Oracle and SQL Server.
8. Demonstrated written and verbal communication skills.
9. Demonstrated planning and organizational skills.

PREFERRED QUALIFICATIONS

1. Experience with Oracle databases.
2. Experience with REST APIs.
3. Experience with application servers such as Apache, or Tomcat.
4. Experience using HTML, JavaScript, jQuery, and CSS.
5. Experience with Atlassian SDLC tools, such as Jira, Confluence, Bitbucket, and Pipelines.
6. Experience with unix scripting, such as cron jobs.
7. Experience with Boomi or a comparable iPaaS (Integration Platform as a Service) solution (e.g., MuleSoft, Workato, Informatica, SnapLogic)
8. Experience with AI frameworks and tools for creating and deploying generative or agentic AI agents in production environments.
9. Two (2) years of professional work experience in a Higher Education setting.

APPOINTMENT TERMS

This is a full-time, permanent position. The University offers a competitive salary, and outstanding benefits, including employee and dependent tuition waivers at UConn, and a highly desirable work environment.

Other rights, terms, and conditions of employment are contained in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA).

TERMS AND CONDITIONS OF EMPLOYMENT

Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.

TO APPLY

Please apply online at Faculty and Staff Positions, Search #499765 to upload a resume, cover letter, and contact information for three (3) professional references. Applicants must clearly demonstrate how they meet the stated minimum qualifications, and any preferred qualifications they may possess, in their application materials.

This job posting is scheduled to be removed at 11:55 p.m. Eastern time on September 7, 2026.

All employees are subject to adherence to the State Code of Ethics.

All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.

The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all. We strongly respect each individual employee’s unique experiences and perspectives and encourage all members of the community to do the same. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, age, sex, marital status, national origin, ancestry, sexual orientation, genetic information, physical or mental disabilities, veteran’s status, status as a victim of domestic violence and/or sexual assault and/or trafficking in persons as defined by Connecticut law, prior conviction of a crime, workplace hazards to the reproductive systems, or gender identity or expression.

The University of Connecticut is an AA/EEO employer including for Disability and Veteran status.

JOB SUMMARY

Under the direction of the Chief Information Security Officer, the Incident Response Manager & Security Operations Team Lead is responsible for leading the University's Security Operations and Incident Response functions in support of the University of Connecticut Information Security Office.

The Incident Response Manager works regularly with other senior members of the Information Security Office and is a member of the CISO’s security leadership team.

This position serves in a dual capacity as both a technical subject matter expert and the supervisor of a functional team. The incumbent provides strategic and operational leadership for the University's cybersecurity monitoring, detection, investigation, response, and recovery capabilities while actively participating in complex incident response activities and advanced security operations.

The Incident Response Manager leads a team of cybersecurity professionals responsible for continuous security monitoring, incident response, threat detection, digital forensics, and operational security engineering. The position establishes operational priorities, develops procedures and playbooks, manages security technologies, and coordinates enterprise response activities across the University’s academic, research, and administrative environments.

The manager works collaboratively with University leadership, Information Technology Services, legal counsel, privacy, compliance, research, public safety, and external partners to ensure timely, effective, and coordinated response to cybersecurity incidents.

The Incident Response Manager is responsible for continuously improving the University's incident response maturity and operational security capabilities through process improvement, technology implementation, threat-informed defense, automation, metrics, and staff development.

SALARY

• Incident Response Manager and Security Operations Team Lead (IT Team Lead 2 – M7): $95,066 to $123,585

Note: All minimum qualifications must be met to be eligible for consideration. Salary will be commensurate with experience within the established range.

BENEFITS INCLUDE

• Defined contribution with employer match or defined benefit program retirement options
• Excellent and affordable healthcare options
• 35 hour work week
• 22 paid vacation days per year, paid sick leave, and 13 paid holidays
• Employee and dependent tuition waivers
• A highly desirable work environment and work-life balance

DUTIES AND RESPONSIBILITIES

• Lead the University's Security Operations and Incident Response programs.
• Direct day-to-day operations of the Security Operations team, including prioritization of work, workload management, coaching, mentoring, and performance management.
• Serve as the incident commander for significant cybersecurity incidents, coordinating technical response activities across multiple University departments. Operates as a primary member of the UConn Incident Response Plan, acting as functional lead for Executive Response Team (ERT) meetings and activities.
• Personally participate in complex incident investigations, threat hunting, malware analysis, digital forensics, containment, eradication, recovery, and post-incident reviews.
• Develop, maintain, and continuously improve incident response plans, operational procedures, playbooks, and technical standards.
• Manage the identification, detection, and response to alerts and events through the University's security monitoring capabilities including SIEM, SOAR, EDR/XDR, threat intelligence, logging, and related security technologies.
• Lead continuous improvement of detection engineering, alert tuning, automation, and operational metrics.
• Coordinate security operations with infrastructure, networking, cloud, identity management, application, and research computing teams.
• Oversee threat detection engineering, use case development, and security content management.
• Manage relationships with incident response vendors, managed security providers, law enforcement, and external cybersecurity organizations.
• Coordinate regulatory reporting and support investigations involving compliance, legal, privacy, and research security requirements.
• Develop operational dashboards, metrics, executive reporting, and key performance indicators for security operations and incident response.
• Lead tabletop exercises, incident simulations, and operational readiness activities.
• Participate in security architecture reviews to improve monitoring and incident response capabilities.
• Develop staffing plans, training plans, career development activities, and succession planning for Security Operations personnel.
• Manage operational projects related to security monitoring, automation, response technologies, and operational maturity.
• Maintain awareness of emerging threats, adversary tactics, vulnerabilities, and industry best practices.
• Participate in after-hours incident response and operational escalations as required.
• Other related duties as assigned.

RELATED SKILLS AND COMPETENCIES

• Leadership - Demonstrates the ability to lead, motivate, coach, and develop highly skilled technical professionals. Creates a collaborative, service-oriented culture focused on operational excellence and continuous improvement.
• Incident Leadership - Provides calm, decisive leadership during complex cybersecurity incidents. Coordinates technical, operational, and executive stakeholders while maintaining effective communication and prioritization.
• Technical Expertise - Demonstrates expert knowledge across security operations, incident response, threat detection, digital forensics, security monitoring, cloud security, endpoint security, identity security, and enterprise security architecture.
• Strategic Thinking - Develops operational roadmaps, establishes priorities, evaluates emerging technologies, and aligns security operations with institutional objectives and risk management strategies.
• Communication - Communicates effectively with technical staff, executive leadership, legal counsel, auditors, and external partners. Produces clear technical documentation and executive-level reporting.
• Project Management - Plans and manages multiple concurrent operational initiatives while balancing daily security operations and incident response responsibilities.
• Physical Demands - This position involves extended periods of sitting and extensive use of computers and office equipment.

MINIMUM QUALIFICATIONS

1. Must meet and maintain eligibility requirements to work with CUI/CTI data, as determined by the Facility Security Officer and the Office of Export Control.
2. Bachelor's degree and six (6) years of related experience in information security or information technology; OR Associate's degree and eight (8) years of related experience; OR ten (10) years of related experience.
3. Three (3) or more years of progressively responsible experience in Security Operations and Incident Response.
4. One (1) or more years of experience leading or supervising a technical cybersecurity team or serving as a technical team lead.
5. Demonstrated experience leading enterprise cybersecurity incident response activities, including management of executive communication, incident management, remediation, restoration, and drafting of reports.
6. Experience identifying, triaging, mitigating and remediating security events and alerts with enterprise SIEM, EDR/XDR, SOAR, threat intelligence, logging, and security monitoring platforms.
7. Experience conducting digital forensic investigations, malware analysis, threat hunting, or advanced incident investigations.
8. Experience developing incident response plans, playbooks, operational procedures, and security standards.
9. Experience managing security technologies to perform security operations and incident response including Microsoft Sentinel, Splunk Enterprise Security, Microsoft Defender, CrowdStrike, Palo Alto Cortex, or comparable enterprise security platforms.
10. Experience with cloud security technologies supporting Microsoft Azure, AWS, Microsoft 365, or Google Cloud.
11. Experience applying NIST Cybersecurity Framework, NIST SP 800-61, MITRE ATT&CK, CIS Controls, or similar cybersecurity frameworks.
12. Demonstrated leadership, analytical, communication, organizational, and project management skills.

PREFERRED QUALIFICATIONS

1. Master's degree in Cybersecurity, Computer Science, Information Assurance, or related field.
2. Experience managing Security Operations Center (SOC) teams.
3. Experience in higher education or research computing environments.
4. Experience with Splunk and Microsoft Defender XDR.
5. Experience with Splunk SOAR or similar SOAR platforms and security automation.
6. Experience with cloud-native security monitoring.
7. Experience supporting regulated environments including FERPA, HIPAA, PCI DSS, CJIS, CMMC, NIST 800-171, or similar requirements.
8. Experience conducting threat hunting and detection engineering.
9. Experience developing executive metrics and operational dashboards.
10. Experience managing vendor relationships and cybersecurity procurements.
11. Experience coordinating cybersecurity exercises and tabletop events.
12. CISSP, GCIH, GCFA, GCIA, GCFE, GNFA, GCED, CASP+, CISM, or comparable advanced cybersecurity certification.

APPOINTMENT TERMS

This is a full-time, permanent position. The University offers a competitive salary, and outstanding benefits, including employee and dependent tuition waivers at UConn, and a highly desirable work environment.

Other rights, terms, and conditions of employment are contained in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA).

This position is on-site. THIS IS NOT A REMOTE POSITION. The position may be eligible for a hybrid work schedule under applicable bargaining agreements, management approval, and not less than an annual review. This position may require you to travel in-state and you may be required to work irregular hours to support operational or security activities and initiatives.

TERMS AND CONDITIONS OF EMPLOYMENT

Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check. The successful candidate must be determined to be and remain eligible to work with CUI/CTI data as determined by the Facility Security Officer and the Office of Export Control

TO APPLY

Please apply online at Faculty and Staff Positions, Search #499767 to upload a resume, cover letter, and contact information for three (3) professional references. Applicants must clearly demonstrate how they meet the stated minimum qualifications, and any preferred qualifications they may possess, in their application materials.

This job posting is scheduled to be removed at 11:55 p.m. Eastern time on September 11, 2026.

All employees are subject to adherence to the State Code of Ethics.

All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.

The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all. We strongly respect each individual employee’s unique experiences and perspectives and encourage all members of the community to do the same. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, age, sex, marital status, national origin, ancestry, sexual orientation, genetic information, physical or mental disabilities, veteran’s status, status as a victim of domestic violence and/or sexual assault and/or trafficking in persons as defined by Connecticut law, prior conviction of a crime, workplace hazards to the reproductive systems, or gender identity or expression.

The University of Connecticut is an AA/EEO employer including for Disability and Veteran status.

JOB SUMMARY

The Identity and Access Management (IAM) team at the University of Connecticut is seeking an Identity Data Developer that will support the continued implementation and enhancement of the University's enterprise Identity and Access Management data platform. Working under the direction of the lead IAM Data Architect, this position will develop, maintain, and support identity synchronization processes, enterprise integrations, and identity data services that provision and manage digital identities across university systems. This position is eligible for a hybrid work model requiring at least two days per week in the office.

The successful candidate will work within an established technical architecture to process authoritative data sources, develop synchronization processes, improve data quality, and ensure the integrity and security of identity data throughout its lifecycle.

This position requires strong database development skills, collaboration skills, attention to detail, and the ability to troubleshoot data issues across multiple enterprise systems.

DUTIES AND RESPONSIBILITIES

 Identity Developer 2

• Develop and maintain Oracle PL/SQL packages, procedures, functions, views, and supporting database objects.
• Build and support identity synchronization processes between enterprise systems using established architectural patterns.
• Develop and maintain integrations using Boomi or similar enterprise integration platforms.
• Develop ETL processes that efficiently synchronize enterprise datasets while maintaining data integrity.
• Troubleshoot data discrepancies across development, test, and production environments.
• Support production IAM operations, including monitoring, incident response, and issue resolution.
• Create and maintain technical documentation, deployment procedures, and operational runbooks.
• Participate in code reviews, testing, and release activities.
• Work closely with security, infrastructure, application teams, and functional stakeholders to support identity services.

Additional Job Duties – Identity Developer 3

• Define, document, and implement standards, patterns, and procedures for identity data processes.
• Design and standardize secure, reusable endpoints for data delivery and integration.
• Participate in data governance activities related to IAM datasets, including data quality, ownership, classification, and retention.
• Collaborate with Human Resources, the Registrar’s Office, and other data owners to improve IAM data quality and functionality.

MINIMUM QUALIFICATIONS

Minimum Qualifications – Identity Developer 2

1. Eight years of related experience; OR, an associate's degree and six years of related experience; OR a bachelor’s degree and four years of related experience.
2. Demonstrated experience developing and supporting solutions using Oracle PL/SQL or another relational database management system.
3. Demonstrated experience maintaining scalable ETL pipelines and implementing complex data transformations in an enterprise database environment.
4. Demonstrated experience identifying, investigating, and resolving data inconsistencies in production.
5. Demonstrated experience working with application-specific or domain-specific datasets.
6. Demonstrated experience monitoring production integrations and responding to failed or incomplete data processing.
7. Demonstrated written communication skills.

Additional Minimum Qualifications – Identity Developer 3

1. Ten years of related experience; OR, an associate's degree and eight years of related experience; OR a bachelor’s degree and six years of related experience.
2. Demonstrated experience designing, developing, and maintaining scalable ETL processes and complex data transformations in      enterprise database environments.
3. Demonstrated experience collaborating with technical teams, data stewards, and business stakeholders to define and implement      data standards.
4. Demonstrated experience designing reusable data integrations, interfaces, or APIs.
5. Demonstrated experience leading the resolution of complex production data issues.

PREFERRED QUALIFICATIONS

Preferred Qualifications – Identity Developer 2

1. Familiarity with JDBC and remote connections to databases
2. Demonstrated experience with SQL Developer
3. Demonstrated experience with DR processes
4. Demonstrated experience with identity specific datasets
5. Demonstrated experience with sensitive data types such as PII, FERPA, etc.
6. Demonstrated experience using REST APIs
7. Demonstrated experience with integration platforms such as Boomi or Pentaho
8. Demonstrated experience with identity lifecycle data, such as onboarding, transfers, terminations, affiliations, and account provisioning.
9. Demonstrated experience with higher education administrative systems such as PeopleSoft or Workday.
10. Experience working in a higher education setting.

Additional Preferred Qualifications – Identity Developer 3

11. Demonstrated experience participating in or leading data governance initiatives.
12. Demonstrated experience designing and implementing secure APIs for dataset access and delivery.
13. Demonstrated experience working within established software development life cycle (SDLC).
14. Demonstrated experience integrating with or supporting SailPoint Identity Security Cloud.
15. Demonstrated experience providing technical leadership, mentoring developers, or leading complex data initiatives.
16. Demonstrated experience developing and supporting identity lifecycle processes, including onboarding, transfers, terminations, and access changes.

APPOINTMENT TERMS

This is a full-time, permanent position. The University offers a competitive salary, and outstanding benefits, including employee and dependent tuition waivers at UConn, and a highly desirable work environment.

Other rights, terms, and conditions of employment are contained in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA).

TERMS AND CONDITIONS OF EMPLOYMENT

Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.

TO APPLY

Please apply online at Faculty and Staff Positions, Search #499764 to upload a resume, cover letter, and contact information for three (3) professional references. Applicants must clearly demonstrate how they meet the stated minimum qualifications, and any preferred qualifications they may possess, in their application materials.

This job posting is scheduled to be removed at 11:55 p.m. Eastern time on September 7, 2026.

All employees are subject to adherence to the State Code of Ethics.

All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.

The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all. We strongly respect each individual employee’s unique experiences and perspectives and encourage all members of the community to do the same. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, age, sex, marital status, national origin, ancestry, sexual orientation, genetic information, physical or mental disabilities, veteran’s status, status as a victim of domestic violence and/or sexual assault and/or trafficking in persons as defined by Connecticut law, prior conviction of a crime, workplace hazards to the reproductive systems, or gender identity or expression.

The University of Connecticut is an AA/EEO employer including for Disability and Veteran status.

JOB SUMMARY

Under the general direction of the Chief Information Security Officer, the Information Security Assessment and Analysis Team Lead is responsible for leading the University's Security Assessment and Security Analysis programs in support of the University of Connecticut Information Security Office.

The Information Security Assessment and Analysis Team Lead works regularly with other senior members of the Information Security Office and serves as a member of the CISO's senior leadership team.

This position serves in a dual capacity as both a technical subject matter expert and the supervisor of a functional team. The incumbent provides strategic and operational leadership for the University's security assessment; vulnerability management; cyber security program reviews; governance, risk, and compliance; vendor risk management; and data security programs while actively participating in complex security assessments, technical reviews, and enterprise risk analysis. This position currently has three direct FTE reports, with team growth envisioned, as well as oversight of student workers.

The Security Assessment and Analysis Team Lead manages a multidisciplinary team of cybersecurity professionals responsible for Vulnerability Management; Security Policy, Risk, and Compliance; Application and Systems Security; Data Security; Third-Party Risk Management; and Security Assessments. The function and nature of the team is expected to evolve and keep pace with the changing technology and threat landscape. The team is designed to grow over time to include Cloud Security and Artificial Intelligence Security functions.

The Team Lead establishes strategic direction, operational priorities, standards, assessment methodologies, and technical guidance that improve the University's overall security posture across academic, research, and administrative environments.

The Team Lead collaborates closely with University leadership, Information Technology Services, Enterprise Applications, Research IT, Enterprise Infrastructure, Counsel, Compliance, Privacy, Internal Audit, Procurement, Research Compliance, and other stakeholders to integrate cybersecurity risk management throughout the institution.

The Security Assessment and Analysis Team Lead is responsible for continuously improving the University's cybersecurity maturity through comprehensive security assessments, governance, risk management, vulnerability management, technical standards development, and staff development.

SALARY

• Information Security Assessment and Analysis Team Lead (Information Technology Team Lead 2 – UCP 7): $95,066 to $123,585

Note: All minimum qualifications must be met to be eligible for consideration. Salary will be commensurate with experience within the established range.

BENEFITS INCLUDE

• Defined contribution with employer match or defined benefit program retirement options
• Excellent and affordable healthcare options
• 35 hour work week
• 22 paid vacation days per year
• Paid sick leave
• 13 paid holidays
• Employee and dependent tuition waiver programs
• A highly desirable work environment and work-life balance

DUTIES AND RESPONSIBILITIES

Leadership and Program Management

• Lead the University's Information Security Assessment and Security Analysis programs under the oversight of the Chief Information Security Officer.
• Direct day-to-day operations of the Information Security Assessment and Analysis Team, including prioritization of work, workload management, coaching, mentoring, performance management, and career development.
• Develop strategic roadmaps for security assessment, governance, risk management, vulnerability management, application security, data security, and third-party risk.
• Serve as the University's senior technical authority for security assessment methodologies and cybersecurity risk analysis.
• Participate as a member of the CISO's senior leadership team in establishing strategic direction for the Information Security Office.
• Develop staffing plans and future organizational capabilities, including expansion into emerging disciplines such as AI Security and Cloud Security.

Information Security Assessment

• Lead enterprise security assessments of infrastructure, applications, cloud services, research environments, and business processes.
• Develop and maintain assessment methodologies, technical standards, security baselines, and review procedures.
• Conduct or oversee security reviews for enterprise technology initiatives.
• Review security implications of new technologies, enterprise platforms, and major IT projects.

Vulnerability Management

• Oversee staff operating, and individually participate in, the University's enterprise vulnerability management program.
• Establish vulnerability assessment methodologies, remediation priorities, and enterprise reporting.
• Develop metrics and dashboards measuring organizational vulnerability reduction and remediation effectiveness.
• Oversee the coordination of remediation activities with infrastructure, application, research, cloud, and distributed IT teams.

Policy, Risk and Compliance

• Oversee staff developing, and individually participate in development of,  cybersecurity governance, policy development, risk management, and compliance activities.
• Oversee the development and maintenance of University information security policies, standards, procedures, and guidelines.
• Oversee staff operating the exception management processes. Apply standardized risk tolerance and acceptance criterial to exception requests, evaluate and recommend exception criteria for novel or unique justifiable business use cases.
• Coordinate security compliance efforts supporting FERPA, HIPAA, PCI DSS, CMMC, NIST 800-171, CJIS, GLBA, research security requirements, and other applicable regulations.
• Support audits, assessments, and regulatory reviews.

Application and Systems Security

• Oversee staff conducting, and individually participate in, application security assessments, secure code development initiatives, penetration testing coordination, and secure SDLC guidance.
• Collaborate with development teams to integrate security through-out software development lifecycles.

Data Security

• Oversee data security initiatives including data classification, protection, encryption, data loss prevention, and secure handling of sensitive institutional information.
• Develop security strategies to protect regulated information, research data, and institutional intellectual property.

Third Party Risk Management

• Oversee staff conducting, and individually participate in, security assessments of vendors, cloud providers, research collaborators, and third-party service providers.
• Develop third-party security assessment standards and risk evaluation methodologies.
• Coordinate procurement security reviews and vendor remediation activities.

Strategic Leadership

• Develop enterprise cybersecurity metrics, dashboards, executive reports, and key performance indicators.
• Evaluate emerging technologies, security tools, and vendor solutions.
• Develop long-term improvement plans aligned with University strategic objectives.
• Maintain awareness of evolving threats, vulnerabilities, technologies, regulations, and industry best practices.
• Represent the Information Security Office on institutional committees and strategic initiatives.
• Participate in after-hours incident response and operational escalations as required.
• Other related duties as assigned.

RELATED SKILLS AND COMPETENCIES

• Leadership - Demonstrates the ability to lead, motivate, coach, and develop highly skilled technical professionals. Creates a collaborative, service-oriented culture focused on operational excellence and continuous improvement.
• Security Assessment Expertise - Demonstrates expert knowledge of: Security architecture; Risk assessment; Vulnerability management; Application security; Cloud security; Data security; Governance, Risk, and Compliance (GRC); Third-party risk management; Enterprise cybersecurity frameworks.
• Strategic Thinking - Develops long-term security strategies, evaluates emerging technologies, aligns cybersecurity initiatives with institutional priorities, and balances security with business objectives.
• Communication - Communicates effectively with executive leadership, technical teams, auditors, researchers, faculty, legal counsel, vendors, and external partners. Produces clear technical documentation and executive-level reporting.
• Project Management - Plans and manages multiple strategic initiatives while balancing operational responsibilities and organizational priorities.
• Physical Demands - This position involves extended periods of sitting and extensive use of computers and office equipment.

MINIMUM QUALIFICATIONS

1. Must meet and maintain eligibility requirements to work with CUI/CTI data, as determined by the Facility Security Officer and the Office of Export Control.
2. Bachelor's degree and six (6) years of related experience in information security or information technology; OR Associate's degree and eight (8) years of related experience; OR ten (10) years of related experience.
3. Four (4) or more years of experience must be specifically in security assessment, vulnerability management, governance/risk/compliance, application security, or related cybersecurity disciplines.
4. One or more years of experience leading or supervising a technical cybersecurity team or serving as a technical team lead supervising direct reports.
5. Demonstrated experience conducting enterprise security assessments and cybersecurity risk analyses.
6. Demonstrated Experience with vulnerability management platforms and enterprise vulnerability assessment, prioritization, and remediation methodologies.
7. Demonstrated Experience developing security policies, standards, procedures, and governance documentation.
8. Demonstrated Experience supporting enterprise compliance initiatives involving frameworks and standards such as NIST CSF, NIST 800-53, NIST 800-171, CIS Controls, ISO 27001, PCI DSS, HIPAA, FERPA, CJIS, CMMC, or comparable standards.
9. Experience performing vendor security assessments and third-party risk analysis.
10. Demonstrated experience in the management, evaluation, and development of cyber security professional team members.
11. Demonstrated leadership, analytical, organizational, communication, and project management skills.

PREFERRED QUALIFICATIONS

1. Master's degree in Cybersecurity, Computer Science, Information Assurance, Information Systems or a related field.
2. Experience leading enterprise Governance, Risk, and Compliance (GRC) programs.
3. Experience in higher education information security.
4. Experience with application security testing, secure software development, or DevSecOps.
5. Experience with cloud security architecture and cloud governance.
6. Experience operating, assessing, evaluating and documenting security exceptions.
7. Experience implementing enterprise data protection and data governance initiatives.
8. Experience supporting research security, export controls, and Controlled Unclassified Information (CUI) environments.
9. Experience conducting executive cybersecurity risk reporting and board-level presentations.
10. Experience developing enterprise security metrics and maturity models.
11. Experience evaluating cybersecurity technologies and vendor solutions.
12. CISSP, CISM, CRISC, CCSP, CSSLP, or comparable advanced cybersecurity certifications.

APPOINTMENT TERMS

This is a full-time, permanent position located at the Storrs Campus in Storrs, CT. The University offers a competitive salary, and outstanding benefits, including employee and dependent tuition waivers at UConn, and a highly desirable work environment.

This position is on-site. THIS IS NOT A REMOTE POSITION. The position may be eligible for a hybrid work schedule under applicable bargaining agreements, management approval, and not less than an annual review. This position may require you to travel in-state and you may be required to work irregular hours to support operational or security activities and initiatives.

Other rights, terms, and conditions of employment are contained in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA).

TERMS AND CONDITIONS OF EMPLOYMENT

Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check. The successful candidate must be determined to be and remain eligible to work with CUI/CTI data as determined by the Facility Security Officer and the Office of Export Control.

Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.

TO APPLY

Please apply online at Faculty and Staff Positions, Search #4999811 to upload a resume, cover letter, and contact information for three (3) professional references. Applicants must clearly demonstrate how they meet the stated minimum qualifications, and any preferred qualifications they may possess, in their application materials.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

This job posting is scheduled to be removed at 11:55 p.m. Eastern time on September 11, 2026.

All employees are subject to adherence to the State Code of Ethics.

All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.

The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all. We strongly respect each individual employee’s unique experiences and perspectives and encourage all members of the community to do the same. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, age, sex, marital status, national origin, ancestry, sexual orientation, genetic information, physical or mental disabilities, veteran’s status, status as a victim of domestic violence and/or sexual assault and/or trafficking in persons as defined by Connecticut law, prior conviction of a crime, workplace hazards to the reproductive systems, or gender identity or expression.

The University of Connecticut is an AA/EEO employer including for Disability and Veteran status.

JOB SUMMARY

The University of Connecticut Information Technology Services (ITS) is seeking a Manager of Network Engineering and Operations to lead the University's Network Engineering and Network Operations teams. This position is responsible for overseeing the daily operation, support, and continuous improvement of the University's enterprise network infrastructure and services that support the academic, research, administrative, and residential communities across the Storrs campus, regional campuses, and the School of Law.

Reporting to the Director of Network Services, the Manager provides leadership and operational oversight for network engineering, network operations, monitoring and management systems, automation initiatives, and related enterprise network services. The position is responsible for ensuring the availability, performance, security, and resiliency of mission-critical network services through effective staff leadership, operational management, process improvement, and technical governance. The Manager actively performs technology planning, service development, and network modernization initiatives while ensuring successful execution of departmental priorities and objectives.

The successful candidate will be an experienced technical manager who can effectively balance operational leadership, personnel development, customer engagement, and technical oversight in a complex enterprise environment. The Manager fosters a culture of collaboration, accountability, continuous improvement, and service excellence while empowering staff to develop professionally and deliver reliable, high-quality services to the University community.

DUTIES AND RESPONSIBILITIES

• Foster a culture of collaboration, accountability, curiosity, innovation, continuous improvement, and exceptional customer service through leadership, mentoring and coaching.
• Provide unified leadership for the Network Engineering and Network Operations functional areas, ensuring coordinated planning, implementation, operation, observability and lifecycle management of enterprise network services.
• Provide management oversight for enterprise routing, switching, wireless networking, automation efforts, monitoring and management systems, DDI infrastructure, data center networks, and cloud connectivity.
• Empower technical staff to pursue professional development, acquire and apply new skills to automate systems and processes, improve efficiency and reduce toil.
• Serve as the primary management contact for customer communications, operational issues, service escalations and cross-functional coordination.
• Develop technology road maps, service strategies, methods and procedures, workforce plans in collaboration with the Director of Network Services to advance the network environment.
• Establish service objectives and metrics mapped to customer expectations for each target community and implement methods of observability to inform changes for continual improvement.
• Develop and implement integrated workflows with the Network Infrastructure, Data Center Operations and Telecommunications groups within Network Services and Information Security Engineering that result in a streamlined and accelerated deployment of network infrastructure, systems and services.
• Collaborate with peers and stakeholders to define and plan network services to meet University community and departmental objectives for IT system resiliency, business continuity, disaster recovery, information security and daily performance objectives.
• Promote team awareness and compliance with university policies, information security standards and applicable federal and state regulations.
• Define and manage change management procedures consistent with university and departmental policies and practices to ensure high availability and resiliency of network services.
• Oversee and develop departmental operating and project budget requests, manage funding and resources mapped to established priorities and monitor to ensure timely completion.
• Perform related duties as required.

MINIMUM QUALIFICATIONS

1. Bachelor's degree and six (6) years of relevant experience; Associate degree and eight (8) years of relevant experience; or ten (10) years of progressively responsible experience in enterprise networking.
2. Demonstrated experience leading technical teams, managing complex network infrastructure projects, mentoring technical staff, and supervising personnel, including a minimum of two (2) years of supervisory experience.
3. Demonstrated experience administering enterprise technologies in mission-critical environments.
4. Demonstrated knowledge of enterprise technologies with sufficient depth to mentor and coach technical staff in problem definition, decision making, planning, and communication.
5. Demonstrated written and verbal communication skills with the ability to communicate effectively with engineers, executive leadership, vendors, and organizational stakeholders.
6. Demonstrated knowledge of enterprise network services and platforms, including wired and wireless networking, firewall technologies, authentication and identity services, SIEM, IPAM, DNS, DHCP, network monitoring, and automation sufficient to provide effective technical oversight and critically evaluate technical recommendations, risks and proposed solutions.
7. Demonstrated ability to balance strategic technology planning with hands-on engineering leadership, including budgeting, vendor management, project delivery, and operational service excellence.
8. Experience managing and supporting 24x7 mission-critical network infrastructure, services and operational support processes.

PREFERRED QUALIFICATIONS

1. Experience supporting higher education, research, healthcare, government, or other large multi-site enterprise organizations.
2. Demonstrated experience of architecting, designing, implementing, and operating large-scale enterprise network environments, including campus LAN, WAN, wireless, cloud, and data center architectures.
3. Experience administering enterprise network environments utilizing technologies comparable to Cisco Catalyst/Nexus, Juniper MX/QFX, HPE Mist/Aruba, Palo Alto, Fortinet, Cisco ISE, Infoblox, and Microsoft Azure networking solutions.
4. Experience leveraging BGP, OSPF, MPLS, EVPN/VXLAN, traffic engineering, and software-defined networking technologies in complex enterprise environments.
5. Experience developing network architecture standards, technology roadmaps, operational procedures, service delivery metrics, and continuous improvement initiatives.
6. Professional certifications such as Cisco CCNP/CCIE, Juniper JNCIP/JNCIE, Palo Alto PCNSE, Aruba ACP/ACMP, ITSM/ITIL, PMP or equivalent industry credentials are desirable but not required.

APPOINTMENT TERMS

This is a full-time, permanent position located at the Storrs Campus in Storrs, CT. The University offers a competitive salary, and outstanding benefits, including employee and dependent tuition waivers at UConn, and a highly desirable work environment.

This position is on-site.  This is not a remote position.  The position may be eligible for a hybrid work schedule under applicable bargaining agreements and management approval.  We are unable to provide visa sponsorship for this position.

Other rights, terms, and conditions of employment are contained in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA).

TERMS AND CONDITIONS OF EMPLOYMENT

Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.

TO APPLY

Please apply online at Faculty and Staff Positions, Search #499714 to upload a resume, cover letter, and contact information for three (3) professional references. Applicants must clearly demonstrate how they meet the stated minimum qualifications, and any preferred qualifications they may possess, in their application materials.

This job posting is scheduled to be removed at 11:55 p.m. Eastern time on September 14, 2026.

All employees are subject to adherence to the State Code of Ethics.

All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.

The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all. We strongly respect each individual employee’s unique experiences and perspectives and encourage all members of the community to do the same. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, age, sex, marital status, national origin, ancestry, sexual orientation, genetic information, physical or mental disabilities, veteran’s status, status as a victim of domestic violence and/or sexual assault and/or trafficking in persons as defined by Connecticut law, prior conviction of a crime, workplace hazards to the reproductive systems, or gender identity or expression.

The University of Connecticut is an AA/EEO employer including for Disability and Veteran status.

JOB SUMMARY

Under the supervision of a designated team leader, the Network Administrator 1/2 for Collaboration Services provides technical support for the planning, implementation, administration, monitoring, troubleshooting, and lifecycle management of the University's enterprise voice and collaboration services and supporting network infrastructure. The position supports the integration of voice and collaboration platforms with network, identity, telecommunications carrier, and other enterprise systems and participates in the evaluation and implementation of technology solutions.

Click here for additional information about the University. Click here for detailed position information and the job description.

DUTIES AND RESPONSIBILITIES

• Supports enterprise voice, collaboration, and associated network services, including installation, provisioning, configuration, monitoring, upgrading, troubleshooting, and decommissioning of systems and endpoints.
• Performs needs analysis for voice and collaboration services with end users, technical staff, and stakeholders.
• Provides production support and daily administration of systems, applications, and infrastructure used to deliver voice and collaboration services.
• Works with senior technical staff and colleagues to plan and implement system integrations, technology changes, and problem resolution.
• Identifies and resolves system problems and service degradations using appropriate diagnostic and monitoring tools, including investigation of network and call-quality issues.
• Deploys, configures, and supports hardware and software used to deliver and manage enterprise voice and collaboration services.
• Participates in the development of technical requirements, implementation plans, testing procedures, and procurement documentation.
• Collaborate with technical peers, telecommunications carriers, vendors, service providers, and manufacturer technical support resources as necessary to implement and support services.
• Develops and maintains system documentation, operating procedures, knowledge base materials, and end-user documentation.
• Supports automation of service provisioning, administration, and decommissioning and responds to emergency network, voice, or collaboration service outages.
• Performs related work as required.

ADDITIONAL DUTIES AND RESPONSIBILITIES FOR NETWORK ADMINISTRATOR 2

• Analyzes complex technical and service requirements and recommends voice, collaboration, and supporting network technology solutions.
• Defines technical and project requirements and develops specifications, statements of work, implementation plans, and testing and acceptance procedures.
• Independently diagnoses and resolves complex system, integration, interoperability, and service-quality problems.
• Plans and implements integrations between voice and collaboration platforms and related network, identity, carrier, and enterprise systems.
• Develops and implements automation, monitoring, and management methods to improve service provisioning, operational efficiency, performance, and reliability.
• Leads larger technical assignments and coordinates vendors, carriers, service providers, and cross-functional technical resources to implement and maintain highly available voice and collaboration services.

MINIMUM QUALIFICATIONS

1. Associate's degree and four years of related experience; OR
   1. Bachelor's degree and two years of related experience; OR
   2. Six years of related experience.
2. Experience supporting voice, collaboration, telecommunications, or related network services in an enterprise environment.
3. Demonstrated knowledge of networking concepts and technologies supporting IP-based voice and collaboration services.
4. Demonstrated knowledge of scripting or automation tools.
5. Effective written and oral communication, troubleshooting, and problem-solving skills.
6. Ability to work effectively in a team environment and with technical and non-technical users.
7. Ability to travel to university locations and work outside normal business hours when necessary to support service maintenance or restoration.

ADDITIONAL MINIMUM QUALIFICATIONS FOR APPOINTMENT AS NETWORK ADMINISTRATOR 2

8. Associate's degree and six years of related experience; OR
   1. Bachelor's degree and four years of related experience; OR
   2. Eight years of related experience.
9. Demonstrated experience configuring, administering, and troubleshooting enterprise VoIP and collaboration systems and services.
10. Demonstrated experience independently diagnosing and resolving complex technical problems involving voice, collaboration, and supporting network technologies.
11. Demonstrated experience with enterprise Cisco collaboration and Unified Communications systems and endpoints.

PREFERRED QUALIFICATIONS

1. Experience planning, implementing, administering, and supporting enterprise VoIP and collaboration platforms, including Cisco Unified Communications Manager (CUCM)/WebEx and/or Microsoft Teams Voice.
2. Knowledge of VoIP protocols, standards, call routing, and network technologies supporting real-time communications, including SIP, QoS, routing, switching, firewalls, IP addressing, and virtualization.
3. Experience administering and troubleshooting contact center technologies, including call queues, routing, and related scripting or workflows.
4. Experience working with telecommunications carriers and service providers to provision, integrate, and manage SIP, VoIP, and traditional telecommunications services.
5. Experience with monitoring and diagnostic tools used to evaluate system availability, network performance, and voice/call quality.
6. Experience planning or supporting highly available telecommunications systems in accordance with applicable regulatory requirements, information security practices, and industry standards.
7. Experience integrating voice and collaboration platforms with enterprise identity and access management systems such as Microsoft Entra ID and Active Directory, including automated provisioning and deprovisioning and identity lifecycle management.
8. Experience developing scripts, APIs, or other automation methods for provisioning, administration, monitoring, or lifecycle management of enterprise services.

APPOINTMENT TERMS

This is a full-time, on-site, permanent position. The position may be eligible for a hybrid work schedule under applicable bargaining agreements and management approval.  We are unable to provide visa sponsorship for this position.

The University offers a competitive salary, and outstanding benefits, including employee and dependent tuition waivers at UConn, and a highly desirable work environment. Classification and salary will be commensurate with successful candidates’ background and experience.

Other rights, terms, and conditions of employment are contained in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA).

TERMS AND CONDITIONS OF EMPLOYMENT

Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.

TO APPLY

Please apply online at Faculty and Staff Positions, Search #499730 to upload a resume, cover letter, and contact information for three (3) professional references. Applicants must clearly demonstrate how they meet the stated minimum qualifications, and any preferred qualifications they may possess, in their application materials.

This job posting is scheduled to be removed at 11:55 p.m. Eastern time on September 11, 2026.

All employees are subject to adherence to the State Code of Ethics.

All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.

The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all. We strongly respect each individual employee’s unique experiences and perspectives and encourage all members of the community to do the same. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, age, sex, marital status, national origin, ancestry, sexual orientation, genetic information, physical or mental disabilities, veteran’s status, status as a victim of domestic violence and/or sexual assault and/or trafficking in persons as defined by Connecticut law, prior conviction of a crime, workplace hazards to the reproductive systems, or gender identity or expression.

The University of Connecticut is an AA/EEO employer including for Disability and Veteran status.

ORGANIZATIONAL OVERVIEW

The Connecticut Education Network (CEN) is Connecticut’s trusted internet partner, committed to our member community and its success.  By honoring this commitment, we have grown the member customer network and maintained our reputation as one of the most valued Internet Service Providers serving CT for over 20 years.  Join CEN to discover a culture that is rooted in innovation and thrives on collaboration.  Imagine loving what you do, where you do it, and contributing to a mission and vision that provides unprecedented value to Connecticut. CEN offices are located at 55 Farmington Avenue, Hartford CT.

CEN, through The University of Connecticut (UConn) Information Technology Services (ITS), has an exciting opportunity for an IT professional to provide support for CEN's systems, server, and network infrastructure. Support includes a blend of Windows and Linux on-premises and cloud-hosted servers and services, as well as the administration, monitoring, and maintenance of network systems that support CEN's statewide service provider network and member-facing services. Incumbents are responsible for installation, configuration, maintenance, monitoring, and security of physical and virtual infrastructure, applications, and network services. Responsibilities also include troubleshooting and resolving systems and network issues, supporting network management platforms, and ensuring the availability, performance, and reliability of critical services used by internal staff and external member-customers.

The successful candidate will bring demonstrated experience, knowledge, skills, and abilities in support of IT systems, infrastructure, security, network, and automation.

SALARY

• Sys Admin 1 - $67,666 – $87,966 with consideration for experience and qualifications

BENEFITS INCLUDE

• Defined contribution with match or defined benefit program retirement options
• Excellent and affordable healthcare options
• Annual merit increase program
• 22 paid vacation days per year in addition to paid sick leave and 12 paid holidays
• Employee and dependent tuition waivers
• A highly desirable work environment

DUTIES AND RESPONSIBILITIES

1. Serve as an administrator and escalation point for CEN’s server infrastructure, cloud hosted and/or virtual and physical systems, monitoring solutions, and negotiations with vendors.
2. Ensure systems are secure, meet or exceed security best practices, and maintain high availability of all systems. Perform periodic integrity checks/security scans and remediate issues as identified.
3. Evaluate, develop, support, and secure systems including cloud hosted and/or on-prem physical and virtual platforms for Windows Server/Desktop, Active Directory, Linux/Unix instances, etc.
4. Administer applications and/or services used to manage the network including out-of-band access, smart PDU and UPS’, monitoring, and member-user administration related to CEN services
5. Develop, support, and mature the Identity Access Management (IAM) solution(s) including identity store of accounts, authentication mechanisms, integration with RADIUS & TACACS servers, etc.
6. Provide support for unified communications systems including overall management, adds, moves and changes of voice endpoints and user associations.
7. Contribute to capacity analysis, licensing management, asset tracking/inventory, and lifecycle management of all systems.
8. Proactively analyze system logs, and other sources using commercial or open/community source security scripts/tools to identify threats or incidents.
9. Draft scripts and/or deploy programs to assist with automation, provisioning, and/or telemetry, and to ensure integrity of resources to dependent systems.
10. Log and manage incidents in ticketing systems while maintaining technical documentation, including diagrams and standard operating procedures.
11. May assist with CEN’s Wi-Fi service offerings including RF design, device configuration, licensing, maintenance, and troubleshooting of wireless access points.
12. May assist with CEN’s fiber network monitoring, documentation, administration, and GIS mapping.
13. Interact with customer stakeholders, forge relationships, and contribute to the development of the technical community by contributing to workshops, training, and/or events.
14. Travel is expected for support of network/systems, community interactions, and/or vendors. Valid driver's license and ability to travel throughout New England and New York as needed.
15. Participate in on-call rotation, including after-hours escalation support as needed.
16. Performs related work as required.

RELATED SKILLS AND COMPETENCIES

• Problem Solving: Analyzes, troubleshoots, and resolves technical issues by evaluating available information, identifying root causes, and implementing effective solutions. Maintains ownership of issues through resolution and documentation.
• Team Orientation: Builds relationships with peers and other departments to achieve objectives. Balances team and individual responsibilities. Exhibits objectivity and openness to others’ views. Gives and welcomes feedback. Puts success of team above self. Responsibilities are assigned with some latitude for setting priorities and decision-making using established policies and procedures. Results are reviewed with next-level team lead/manager for clarification and direction before proceeding.
• Planning and Project Management: Supports project implementation and operational initiatives by completing assigned tasks, following established priorities, and creating and maintaining technical documentation.
• Physical Demands: This position involves extended periods of sitting and the extensive use of computers and office equipment. Involves close vision, color vision, depth perception, and focus adjustment.  Must be able to install server and network equipment.

MINIMUM QUALIFICATIONS

1. Associate’s degree and 4 years of related experience, OR bachelor’s degree and 2 years of related experience, OR 6 years of related experience.
2. Experience supporting Windows Server 2019 or better, RHEL, and/or other Linux platforms.
3. Demonstrated knowledge of networking and firewall technologies and policies.
4. Demonstrated knowledge of server/system automation tools and techniques.
5. Demonstrated written and oral communication skills, and the ability to communicate technical information to a non-technical audience.
6. Experience with hypervisors like vSphere/ESXi, Nutanix AHV, and/or KVM.
7. Experience with high availability server architectures and backup solutions.

PREFERRED QUALIFICATIONS

1. Bachelor’s degree or higher in a Science, Technology, Engineering, Math (STEM) field.
2. 4 years demonstrated experience in a complex enterprise or service provider network environment.
3. Proven programming/development skills (preferably in Python, PERL, and PowerShell).
4. Demonstrated knowledge of systems security concepts and technologies, including IDS/IPS, proxy servers, access control systems, and web application firewalls.
5. Experience with building and maintaining PerfSONAR and Grafana.
6. Experience managing an enterprise 802.11 WiFi environment.
7. Demonstrated understanding of a wide array of enterprise applications/services including DNS, SMTP, IIS, Apache, LDAP, SQL, RADIUS, TACACS, etc.
8. One or more relevant certifications through Microsoft, Amazon, Google, Oracle, Red Hat, ISC, ISACA.
9. Direct experience in building and maintaining cloud infrastructure in AWS, Azure, GCP, and/or OCI.

APPOINTMENT TERMS

This is a full-time, end-dated position with the possibility of renewal subject to performance and funding. The University offers a competitive salary, and outstanding benefits, including employee and dependent tuition waivers at UConn, and a highly desirable work environment.

Other rights, terms, and conditions of employment are contained in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA).

TERMS AND CONDITIONS OF EMPLOYMENT

Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.

TO APPLY

Please apply online at Faculty and Staff Positions, Search #499793 to upload a resume, cover letter, and contact information for three (3) professional references. Applicants must clearly demonstrate how they meet the stated minimum qualifications, and any preferred qualifications they may possess, in their application materials.

This job posting is scheduled to be removed at 11:55 p.m. Eastern time on September 7, 2026.

All employees are subject to adherence to the State Code of Ethics.

All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.

The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all. We strongly respect each individual employee’s unique experiences and perspectives and encourage all members of the community to do the same. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, age, sex, marital status, national origin, ancestry, sexual orientation, genetic information, physical or mental disabilities, veteran’s status, status as a victim of domestic violence and/or sexual assault and/or trafficking in persons as defined by Connecticut law, prior conviction of a crime, workplace hazards to the reproductive systems, or gender identity or expression.

The University of Connecticut is an AA/EEO employer including for Disability and Veteran status.